How to get started
You can order from MyCarePack at any time day or night. To place an order, follow these steps:
1. First, select a state from the “Find Location” box on the left of the “Home” page.
2. Select a facility – only facilities that are part of the MyCarePack network will appear in the facility list
(if the facility is not listed, please contact the facility and let them know that you would like to use
MyCarePack at their facility!).
3. Click the “Enter” button.
Place your order by clicking on the categories along the left, and add items to your shopping cart.
1. If there is an “Inmate Identification” icon on the lower-left, click this icon and search for your friend
or family member.
2. Click on your shopping cart in the upper right corner.
3. Create your account on MyCarePack, sign in with your email address and password.
You can also complete your order without creating an account.
4. Provide your credit card information, complete your order and print your order confirmation.
For a list of Frequently Asked Questions, click the FAQ link located at the top right on the facility store page you have selected.
Track Your Order - you can track your order by going to www.MyCarePack.com and enter your
number (upper-right corner of the Home page screen).
View Order History - you can review your order history by going to www.MyCarePack.com, log in
(lower-right corner of the Home page screen). Click the “Order History” button to see a list of orders that you have